Refund Policy

1. Overview

At AI Learning Hub (Registration Number: 50809861), we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy explains our refund procedures, eligibility criteria, and the process for requesting refunds for courses and services purchased through socialleadgenerationsoftware.com.

By purchasing our courses or services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Refund Eligibility Period

3. Refund Eligibility Criteria

3.1 Eligible Refund Requests

You may be eligible for a refund if:

• You request a refund within the applicable refund period
• You have completed less than 30% of the course content (for self-paced courses)
• Technical issues prevented course access and could not be resolved by our support team
• The course content significantly differs from what was advertised
• You did not receive access to purchased content within 48 hours of payment
• You were charged in error or duplicate charges occurred

3.2 Non-Eligible Refund Requests

Refunds will NOT be granted in the following circumstances:

• Request made after the applicable refund period has expired
• You have completed more than 30% of the course content
• You have downloaded course materials, certificates, or other resources
• You violated our Terms & Conditions
• You purchased during a promotional period with specific "no refund" terms
• You claim dissatisfaction without attempting to resolve issues with support
• Change of mind after significant course consumption
• Failure to meet course prerequisites or technical requirements disclosed at purchase
• Third-party service fees or platform charges (where applicable)

4. Types of Refunds

4.1 Full Refund

A full refund of the purchase price will be issued when:

• Request is made within 7 days of purchase and minimal content access (less than 10%)
• Technical issues prevented access and were not resolved
• We failed to provide purchased services
• Duplicate or erroneous charges occurred

4.2 Partial Refund

A partial refund may be issued at our discretion when:

• Request is made between 7-14 days with limited content access (10-30%)
• You experienced service disruptions that affected your learning experience
• Instructor-led programs are cancelled mid-course by us

Partial refunds typically range from 25% to 75% of the purchase price, depending on course progress and circumstances.

4.3 Course Credit

As an alternative to monetary refunds, we may offer course credit equivalent to your purchase amount, which can be applied to:

• Other courses or services within our platform
• Future course enrollments
• Upgraded program options

Course credits are valid for 12 months from the date of issuance and are non-transferable.

5. Special Circumstances

5.1 Medical or Emergency Situations

We understand that unforeseen circumstances may prevent course completion. In cases of medical emergencies, family emergencies, or other exceptional situations:

• Contact us with supporting documentation
• We will review requests on a case-by-case basis
• Options may include refunds, credits, or extended access periods

5.2 Military Deployment

Active military personnel facing deployment may request:

• Full refund with appropriate military orders documentation
• Course access extension until after deployment
• Transfer to a later cohort (for instructor-led programs)

5.3 Technical Issues

If you experience technical difficulties:

• Contact our support team immediately at [email protected]
• Allow us reasonable time (48-72 hours) to resolve the issue
• If unresolved, you may be eligible for a full refund regardless of the standard timeframe

6. How to Request a Refund

Step 1: Contact Us

Submit a refund request by:

• Email: [email protected]
• Subject Line: "Refund Request - [Your Order Number]"
• Phone: +1 (574) 461-5274 (Monday-Friday, 9 AM - 6 PM EST)

Step 2: Provide Required Information

Include the following in your refund request:

• Your full name and email address used for purchase
• Order number or transaction ID
• Course or service name
• Date of purchase
• Reason for refund request with specific details
• Any supporting documentation (if applicable)

Step 3: Review Process

Once we receive your request:

• We will acknowledge receipt within 1-2 business days
• Our team will review your request within 5-7 business days
• We may contact you for additional information if needed
• You will receive a decision notification via email

Step 4: Refund Processing

If approved:

• Refunds are processed within 7-10 business days of approval
• Refunds are issued to the original payment method
• Your financial institution may take additional 5-10 business days to post the refund
• You will receive a confirmation email once the refund is processed

7. Subscription Services

7.1 Monthly Subscriptions

• Refunds available within 14 days of initial subscription only
• Cancel anytime to prevent future charges
• No refunds for subsequent billing cycles
• Access continues until the end of the current billing period

7.2 Annual Subscriptions

• Refunds available within 30 days of purchase
• Pro-rated refunds may be considered in special circumstances
• Unused months may be calculated for partial refunds at our discretion

8. Cancellation Policy

8.1 Course Cancellation by Student

You may cancel enrollment subject to this Refund Policy. Upon cancellation:

• Access to course materials will be revoked
• Downloaded materials must be deleted
• Certificates will be invalidated
• Future access will require re-enrollment and payment

8.2 Course Cancellation by AI Learning Hub

If we cancel a course or program:

• You will receive a full refund automatically
• Alternative courses may be offered at no additional cost
• Course credits with extended validity may be provided
• We will provide at least 7 days notice when possible

9. Promotional and Discounted Purchases

Courses purchased during promotional periods or with discount codes:

• Are generally subject to the same refund policy
• May have specific "no refund" terms disclosed at the time of purchase
• Refunds will be calculated based on the actual amount paid
• Promotional codes cannot be refunded or transferred

10. Bundled Packages and Special Programs

For bundled courses or special program packages:

• Refund eligibility is determined by the bundle as a whole
• Accessing any course in the bundle beyond 30% may disqualify the entire bundle from refund
• Partial bundle refunds are not available
• Individual courses within bundles cannot be refunded separately

11. Payment Disputes and Chargebacks

Important: Before initiating a chargeback with your financial institution:

• Contact us first to resolve the issue
• Most issues can be resolved quickly through direct communication
• Chargebacks may result in account suspension
• Fraudulent chargebacks may result in legal action
• Processing fees for chargebacks may be charged to your account

12. Third-Party Purchases

If you purchased our courses through a third-party platform:

• Refunds must be requested through that platform
• Third-party refund policies apply
• We cannot process direct refunds for third-party purchases
• Contact the third-party platform's customer support

13. Currency and Exchange Rates

For international transactions:

• Refunds are issued in the original transaction currency
• Currency conversion rates at the time of refund may differ from purchase
• Currency conversion fees are not refundable
• We are not responsible for exchange rate fluctuations

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Purchases made after the effective date are subject to the updated policy

Your existing purchases remain subject to the refund policy in effect at the time of purchase.

15. Contact Information for Refund Requests

For fastest processing, please email your refund request with all required information. Our team is committed to responding within 1-2 business days.

16. Frequently Asked Questions

Q: How long does it take to receive my refund?

A: Once approved, refunds are processed within 7-10 business days. Your financial institution may take an additional 5-10 business days to post the refund to your account.

Q: Can I get a refund if I completed the course but didn't like it?

A: Refunds are not available for completed courses. However, if you experienced significant technical issues or the content significantly differed from descriptions, please contact us.

Q: What if I purchased multiple courses?

A: Each course purchase is evaluated separately according to this policy. However, bundled packages are treated as a single purchase.

Q: Can I exchange a course for a different one?

A: We may offer course exchanges on a case-by-case basis within the refund period. Contact our support team to discuss options.

Q: What happens to my certificate if I get a refund?

A: Any certificates issued will be invalidated upon refund processing, and you must cease claiming completion of the course.

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For questions about this Refund Policy, please contact [email protected]